Even when installed in accordance with the National Building Code, with all structural members including beams and joists sized, installed and fastened in accordance, slight movement may occur under normal use and is acceptable.

Decks are designed for specific loading. Overloading decks beyond the design capacity can cause stability and structural issues. Owners should consult their maintenance documentation and if necessary a professional review should be conducted before installing hot tubs or other heavy loads on decks.

In multi-family construction where stacked decks exist, lumber shrinkage or settlement may affect the slope of the deck.

Frost heave or excessive settlement of deck supports due to improper surface water management by the homeowner is not considered a defect.

Decks over living spaces must comply with the National Building Code.

Splinters developing from normal wear and tear or weathering can be removed by sanding as part of homeowner maintenance.

Dimensional wood deck boards are exposed to humidity changes which will induce natural swelling and shrinkage of the wood, possibly resulting in deck board spacing that is not uniform. This is normal and acceptable.

Slight movement in railings and guards under normal use and is acceptable.

Railings should return to their original position after being subjected to adjacent forces.

The selected design of a railing or guard can affect rigidity. Railings that are laterally supported or pinned will inherently exhibit more rigidity than railings that are not.

Dimensional wood deck flooring boards are more susceptible to cracking, warping and cupping than man-made composite decking materials, and these conditions cannot reasonably be prevented in wood deck boards. Some splitting is natural.

The finish on flat woodwork is not warrantable.

When replacement boards are necessary, the builder should attempt to closely match the existing deck boards. It is acceptable that replacement boards shall look newer than existing boards.

In order to minimize the volume of water that each hole potentially holds, fasteners are not deeply recessed.

Typically, the lumber dries and shrinks away from the fasteners, as opposed to the fastener rising.

The occasional protruding fastener can easily be reset as part of routine homeowner maintenance.

It is normal and acceptable for galvanized, coated, and stainless steel connectors to lose their initial luster over time.

A watermark resulting from repeated exposure to wetting and mineral deposition should not be interpreted as the fastener corroding.

Exterior wood stain offers a general colour, but the final effect of colour is dependent upon the grain structure of the wood, whether it is rough sawn or sanded, whether the wood has been prepped with a primer or sealer, and especially the natural variations in the wood itself. The same colour applied to the same substrate will exhibit a difference in shade from vertical to horizontal.

Stain that is exposed to direct sunlight will tend to fade faster than those areas protected by shade. When a stain is exposed to direct sunlight, the amount and type of pigment in the stain will determine how quickly it will react. Generally, solid stains and darker coloured stains tend to fade or oxidize faster than transparent stains in lighter colours.

Some pre-finished deck boards, such as treated lumber or manufactured deck boards, may have dye lot differences. This is acceptable and not a defect.

Horizontal deck surfaces are considered normal wear surfaces. Such wear is not a defect.

Edge flashing and seams that accumulate minor ponding along their length are acceptable.

The homeowner is responsible for surface water management to ensure water does not affect the home or the neighbouring property. Any landscaping elements installed by the homeowner should not adversely affect drainage patterns established by the builder.

The homeowner is responsible for surface water management to ensure water does not affect the home or the neighbouring property. Any landscaping elements installed by the homeowner should not adversely affect drainage patterns established by the builder.

The window well should be installed deep enough so as to allow for drainage material below the lowest point of the window.

Alterations to the finished grade by the homeowner that affect window well heights are not defects. Homeowners are responsible for maintaining grades and installing landscaping to ensure window well heights are maintained.

Homeowners are responsible for watering and nurturing the trees, shrubs, lawns and plants on their property. Surface water management should be an integral part of the landscape plan.

Landscaping should be considered only after all disturbed soil has consolidated or been thoroughly compacted.

Issues with trees, shrubs, lawns and landscaping are not considered defects.

Issues with trees, shrubs, lawns and landscaping are not considered defects.

Efflorescence is a white deposit on concrete surfaces caused by a combination of soluble salts, moisture, and hydrostatic pressure, and can present itself in localized areas.

Efflorescence is an indication of the normal condition of moisture moving through the material to the surface.

Efflorescence is usually harmless and can be removed with a stiff brush and water.

Surface deterioration due to homeowner applied substances or improper maintenance is not a defect. Powdering may be due to cement carbonization from gas-fired space heaters. Space heaters should be indirect-fired furnace-type heat exchangers which produce clean hot air with no exhaust fumes.

If a local repair is involved, the colour and texture of a repaired concrete area may not match the surrounding, original concrete.

The colour and texture of a repaired area may not match the surrounding concrete.

Dampness caused by condensation is not covered under warranty, but actual water penetration through the foundation wall is covered. In the event of a water leak through a foundation wall, the homeowner has an obligation to mitigate damages and report the issue to the builder immediately. Consequential damage to personal property or any personal injury from the water penetration is excluded from the warranty.

Water leaks can often be attributed to the eavestrough downspout extensions not being in place, or the extensions not being lowered to properly direct rainwater away from the foundation wall. Proper positioning of the down pipe extensions and grade maintenance are the responsibility of the homeowner.

Surface grades altered by the homeowner may void warranty coverage.

Concrete walls naturally crack due to shrinkage during the curing process. If water penetration is not an issue, a cosmetic repair for cracks exceeding the acceptable performance condition is acceptable. Where excessive cracking and/or lateral or vertical movement is evident, further investigation may be required to determine if a structural defect exists. The colour and texture of a rectified area may not match the surrounding concrete.

Dampness caused by condensation is not warrantable.

Crawlspace topping is not considered a basement floor slab.

If a sump system is installed, failure by the homeowner to maintain the system may void warranty coverage.

Water leakage resulting from improper maintenance, exterior grade alterations made by the homeowner, an act of nature, or a failure of municipal services or other utilities, is excluded from the warranty.

Concrete floors dehydrate during the curing process, often resulting in surface cracks. Actual crack widths shall be determined by measuring inside the crack at its widest point, exclusive of chipped areas.

Where repairs are necessary, colour and/or texture of the repair may not match the surrounding concrete. Caulking material is considered an acceptable repair.

Contraction along the perimeter of a concrete floor is a normal occurrence and not considered a crack.

A slab on grade is not considered a structural element.

Sloped floor areas designed to provide drainage to floor drains are not considered uneven. Sloped floor areas near floor drains, footings, and plumbing protrusions are acceptable.

Repairs may include grinding or applying a topping. The colour and texture of a rectified area may not match the surrounding concrete; this is acceptable.

Repairs may include grinding or applying a topping. The colour and texture of a rectified area may not match the surrounding concrete; this is acceptable.

Areas of the basement floors sloped to direct water to a floor drain are acceptable.

Changes in moisture content of the soil may contribute to movement of the basement floor. This may be a result of inadequate surface water management.

Basements are the coolest part of a home and the relative humidity along a concrete surface will be naturally higher.

During the first year of a new home, concrete surfaces expel water that was required during the cement curing process. Storage of items directly on the basement floor in the first year should be avoided.

A basement laundry area can be responsible for producing significant amounts of moisture which can condense on a concrete floor surface.

Crawlspace topping is not considered a basement floor.

Dampness can be reduced by using a dehumidifier or by increasing the amount of ventilation to the area.

Consideration should be given to the amount of frost in the ground when making a determination.

Where a floor drain is installed consideration shall be given to the drainage design.

The colour and texture of a rectified area may not match the surrounding concrete; this is acceptable.

Detached garages may be excluded from coverage.

Concrete floors naturally dehydrate during the curing process often resulting in surface cracks.

Actual crack widths shall be determined by measuring inside the crack at its widest point, exclusive of the chipped area.

Where repairs are necessary, colour and/or texture of the repair may not match the surrounding concrete; this is acceptable.

Caulking material is considered an acceptable repair.

Contraction along the perimeter of a concrete floor is a normal occurrence and not considered a defect.

Cracks occurring at control joints and materials such as “zip strips” used for crack control are acceptable.

Consideration should be given to the amount of frost in the ground when making a determination.

Closed overhead doors may impede drainage to the exterior.

The colour and texture of a rectified area may not match the surrounding concrete; this is acceptable.

Providing drain holes in the area of ponding, which directs water underneath the slab may cause sensitive soils to expand or contract creating additional problems, and is not recommended.

Cleaning concrete of road salts and application of appropriate concrete sealer is part of homeowner maintenance. Homeowner applied salts and de-icers applied either intentionally, for ice melting, or unintentionally, from road slush, can stress concrete surfaces leading to deterioration. Damage from such sources is not considered a defect.

Consideration must be given to the prevailing performance of concrete that represents the industry standard for concrete within that geographic area.

Sandblasting of the surface or replacement of the affected panel is considered an acceptable repair.

Concrete crazing is the development of a network of random cracks or fissures on the surface of concrete or mortar caused by shrinkage of the surface layer. Generally, crazing cracks develop at an early age and are apparent the day after placement or at least by the end of the first week. Often they are not readily visible until the surface has been wet and it is beginning to dry out.

Crazing is an aesthetic issue that occurs as a result of normal shrinkage. Crazing cracks do not affect the structural integrity of concrete and rarely do they affect durability or wear resistance.

Cleaning concrete of road salts and application of appropriate concrete sealer is part of homeowner maintenance. Homeowner applied salts and de-icers applied either intentionally, for ice melting, or unintentionally, from road slush, can stress concrete surfaces leading to deterioration. Damage from such sources is not considered a defect.

Consideration should be given to the amount of frost in the ground when making a determination.

Minor cracks developing in driveways due to the following are not covered:

• Frost heave/erosion,

• heavy loads from large vehicles, or

• normal shrinkage of the asphalt or concrete.

Delivery trucks and large vehicles can exert excessive force and should not be permitted on residential driveways.

Rectified areas may be a different colour; this is acceptable.

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Surface water management is the responsibility of the homeowner. Water should not be directed beneath a driveway slab.

Small stair assemblies not attached to the building and not attached to a supporting foundation are often affected by the settlement of supporting backfill and seasonal conditions. This condition is not a defect.

Consideration shall be given to the original construction.

Concrete walkways should be designed and installed so that rain and snowmelt does not accumulate on these surfaces.

Consideration should be given to the amount of frost in the ground when assessing this performance condition.

As part of the homeowner’s responsibility for surface water management, water should not be directed beneath a walkway.

Voids under driveways or walkways are common. Reinforced concrete has the ability to span voids to a certain degree. Voids become a concern when they result in the slab settling.

Homeowners are responsible for mitigation of damages due to water movement created by improper surface water management. Water movement, from downspouts, flowing along a house can find its way under a garage slab or walkway causing voids under the walkway or a driveway. Over time the size of the void can exceed the concrete’s ability to span the void. Surface water must be directed away from the edge of the driveway or walkway.

Minor movement of concrete flatwork is expected and acceptable.

Consideration should be given to the amount of frost in the ground when making a determination.

Delivery trucks and large vehicles can exert excessive forces on concrete driveways. Delivery vehicles should not be permitted on residential driveways.

Homeowners are responsible for mitigation of damages due to water movement created by improper surface water management. Water movement, from downspouts, flowing along a house can find its way under a driveway or walkway causing voids. Surface water must be directed away from the edge of the driveway or walkway.

Rectified areas may be a different colour; this is acceptable.

Staining caused by iron stone or coal inclusions in the aggregate used in the concrete may occur.

Discolouration may be caused by materials spilled on the concrete.

Sections or panels of concrete may exhibit dye lot or aggregate colour variations if poured at different times.

An area of discolouration does not usually impair the performance of the concrete.

Efflorescence is a white deposit on the surface of masonry caused by a combination of soluble salts, moisture, and hydrostatic pressure and can present itself in localized areas.

Efflorescence is an indication that moisture is moving through the material to the surface; this is a normal condition.

Efflorescence is usually harmless and can be removed with a stiff brush and water.

The colour/texture of rectified areas shall match the existing brick colour/texture as closely as possible when dry.

Variation in colour may be noticeable when wet. Professional brick tinting methods are acceptable to repair the appearance of deteriorated bricks.

Deterioration resulting from normal wear and tear is common and excluded from the warranty.

Homeowners should refrain from spraying water on any exterior cladding. Brickwork can be compromised by repeated wetting and drying cycles from lawn watering overspray. Such damages are excluded from the warranty.

Cracks resulting from normal shrinkage of materials caused by drying after construction, or normal wear and tear, are excluded from the warranty.

Regular outdoor temperature fluctuations cause masonry cladding to expand and contract. The resulting thermal stress can also cause cracking and is considered normal wear and tear.

Brickwork can be compromised by repeated wetting and drying cycles from lawn watering overspray. Such damages are excluded from the warranty. Homeowners should take care to avoid unnecessary wetting of brickwork.

The colour/texture of rectified areas shall match the existing brick colour/texture as closely as possible when dry.

Variation in colour may be noticeable when wet. Professional brick tinting methods are acceptable to repair the appearance of brick veneer.

The colour/texture of rectified areas shall match the existing brick colour/texture as closely as possible when dry.

Variation in colour may be noticeable when wet. Professional brick tinting methods are acceptable to repair the appearance of chipped bricks.

Certain types of brick are designed to be tumbled or chipped in appearance and are not covered.

Dimensional variations of the courses (rows) are affected by the type of brick selected and the bond pattern.

Brick courses above and below a horizontal feature (i.e. window or tiered foundation) may require horizontal trimming to maintain horizontal course alignment of the overall wall.

The cosmetics of the repair should be carefully considered. The new brick and mortar may not match the existing facade exactly. Colour variances in bricks and mortar are inherent to this type of repair.

Uniform appearance includes cosmetic attributes such as colour and texture.

Minor colour variations may occur within a dye lot; this is acceptable.

Tinting methods are acceptable to adjust colour.

The width of a grout/mortar joint may vary where the stone finish intersects another finish, or where it terminates against a roof overhang or a ledge. The shape of the stones and their arrangement, as well as the number of corners and intersecting walls also affect the installer’s ability to maintain a level of uniformity in the mortar joint.

Landscaping and irrigation installed by homeowners directly affecting the stonework may void the warranty.

Stones that separate from the substrate due to impact are not warrantable.

Rectified stones shall be of the same pattern and similar in colour to the original stones. Some variation in the colour of stone and grout should be expected.

Hairline cracks are common and acceptable in manufactured stone containing cement, due to water lost when the material cures and sets.

Homeowners should ensure sprinkler heads are directed away from manufactured stone. Excessive wetting and drying cycles may damage the stone; this is not a defect.

Rectified stones shall be of the same pattern and similar in colour to the original stones. Some variation in the colour should be expected.

As mortar/grout dries it loses water. This results in the mortar shrinking causing it to pull away from the edge of the stones or to exhibit hairline cracks. Regular outdoor temperature fluctuations cause manufactured stones to expand and contract. The resulting stress on the mortar can also cause cracking. This is considered to be normal behaviour in any mortar/grout containing cement.

Cracks due to impact are not warrantable.

Minor cracks resulting from normal shrinkage of the mortar caused by drying after construction or thermal expansion and contraction are acceptable.

Rectified joints shall be of the same pattern and similar in colour to the original. Some variation in the colour should be expected.

Where repairs are required, colour, finish or texture may not have an exact match.

The cause of any separation exceeding the acceptable performance condition should be determined. Newly built free-standing masonry chimneys will often incur slight amounts of movement from the main structure under normal conditions.

Discolouration alone does not necessarily indicate a covered condition.

Consideration shall be given to the type of flooring installed.

Consideration shall be given to the type of flooring installed.

Minor movement that causes a noise is inherent in certain floor coverings; this is not a defect.

The homeowner should maintain indoor humidity levels to prevent excessive drying of materials. Extended low-humidity indoor environments can cause excessive shrinkage in the wood resulting in loose floor connections.

Movement is inherent to all spans and is not considered a defect when in compliance with the National Building Code. Long-span floor systems will normally deflect (move) more than short-spanned joists under design loads.

It is reasonable to expect walls to have variances in their finished surface.

Varying light conditions can exaggerate these variations.

It is reasonable to expect minor variation from plumb in conventional, residential construction.

Improper pressure washing or cleaning of exterior finishes may allow water to enter the building envelope and should be avoided.

Installations shall be tested using normal weather conditions, or an appropriate water test, and not by direct or upward spray using a high pressure water source.

The homeowner is responsible for making certain that windows are properly closed, that weatherstripping and caulking is maintained, and that drain ports are not obstructed. Damage caused by improper maintenance or improper window closure is excluded from the warranty.

Often, rainwater intrusion is an issue pertaining to detailing around the window and not the window unit itself.

Installations shall be tested using normal weather conditions or an appropriate water test and not by direct or upward spray using a high pressure water source.

Fixed frame (non-opening) windows are more resistant to leakage than sliding windows or casement windows that have a hinged side.

Installations shall be tested using normal weather conditions or an appropriate water test and not by direct or upward spray using a high pressure water source.

Some characteristics of drying wood, such as splitting and checking, are beyond the control of the builder and cannot be prevented. Splitting and checking are primarily aesthetic concerns rather than structural issues. If the load bearing capacity is compromised, further investigation may be required.

An open-end wood beam is one that terminates without connecting to another framing member or, one that terminates in open air. Minor twisting is an aesthetic matter rather than a structural issue.

A characteristic of drying wood such as twisting or bowing is considered normal and cannot be prevented. Such conditions are primarily aesthetic rather than a structural problem.

Where repairs are made, an exact match of colour, finish, grain or texture may not be possible.

Wall bowing is a result of temperature and moisture differences between the inside and outside edges of exterior wall studs on a seasonal basis. This in turn may cause the wall to bow slightly over its length in the winter and return in the summer. This is a normal occurrence and may only become noticeable when the wall has straight material against it such as a stair, a cabinet, a countertop or a bathroom vanity. As the wall bows, it may also cause separation of caulking or drywall at the joint between the materials. Cracking of caulking or drywall can also occur as a result of normal shrinkage of wood as it naturally dries and this may re-occur on a seasonal basis.

Laminate surfaces are dependent upon adhesive bonds over a broad area. On occasion, the glue bond may require localized pressure to permanently re-establish the bond.

Hot appliances or pots can compromise the laminate adhesive resulting in swells. Such actions are beyond the builder’s control and are not warrantable.

Drop-in sink templates require close tolerances for gaskets to compress evenly and tightly. Sink gaskets or sealants should be installed according to manufacturer’s instructions. Homeowners are responsible for regular maintenance of gaskets and sealants.

Homeowners have a responsibility to minimize countertop exposure to standing water.

Homeowners have a responsibility to mitigate damages immediately upon identifying an issue with the seal between sink and countertop within the warranty period.

Laminate countertop seams are susceptible to damage from standing water. Care should be taken to ensure that countertops are kept free of standing water at joints or penetrations to the countertop.

Homeowners have a responsibility to minimize countertop exposure to standing water. Joints in laminate countertops are, by nature, a discontinuity of surface and as such are susceptible to damage from standing water.

Laminated countertop seam swells resulting from improper homeowner maintenance or abuse are excluded from the warranty.

Within the warranty period a delaminated edge can be rectified with additional adhesive and pressure. Homeowners have a responsibility to mitigate damages (i.e., tape the edge in place) to avoid further delaminating or damage of the laminate strip until the builder can affect a permanent repair.

Typically, seam gaps within 3/64 inch (1.0 mm) in width can be sealed with appropriate seam filler. Caulking is an acceptable repair for separations at the backsplash.

The gap between the back of a countertop and an outside wall can open and close with thermal bowing in a cold climate.

Care should be taken to prevent cracking or chipping. Sitting, walking upon, or dropping heavy objects on countertops can create excessive loads that can cause cracking. Damages resulting from excessive load, impacts, or heat stresses beyond normal and typical uses for the counter are excluded from the warranty.

Granite and stone countertops have natural fissures or voids that are part of the character of the surface and are not considered defects.

Damage resulting from normal wear and tear is not a defect.

Granite and stone countertops have natural fissures or voids that are part of the character of the surface and are not considered defects.

The homeowner is responsible for maintaining countertop surfaces in accordance with the manufacturer’s instructions.

For solid surface countertops, a repair utilizing epoxy is acceptable and when similar in colour to the original countertop. Some variation in the colour should be expected.

Visible joints between adjacent sections are acceptable providing that the joint is within the acceptable performance condition and uniform in width.

In some cases larger joint width are specified. In these cases, the tolerance is to be ±25% (± ¼) of the nominal joint width. Joint width does not include the dimension of an arris (a small chamfer, approximately 1/16” x 1/16”) on the stone edge. When an arris is used, the perceived joint width may be greater than the actual width due to the seam filler occupying the width of the arris.

The colour/texture of rectified areas shall match the existing countertop sections in colour/texture as closely as possible. Colour or texture variation may exist in replaced sections; this is acceptable.

The homeowner is responsible for maintaining countertop surfaces in accordance with the manufacturer’s instructions. Damages resulting from abuse or alterations made by the homeowner are excluded from the warranty.

Stone surfaces are generally reliant upon the stability of the substrate upon which the stone is mounted. Stability during the warranty period is the builder’s responsibility.

A height variation between the front and back of a stone seam may be unavoidable due to permanent warp in the slab stock, but should still fall within the acceptable performance condition.

The colour/texture of rectified areas shall match the existing countertop sections in colour/texture as closely as possible. Colour or texture variation may exist in replaced sections; this is acceptable.

The homeowner is responsible for maintaining countertop surfaces in accordance with the manufacturer’s instructions. Damages resulting from abuse or alterations made by the homeowner are excluded from the warranty.

Fine wood cabinetry is susceptible to shrinkage caused by moisture loss.

Typically, cabinet door panels float inside a perimeter frame to reduce stress and diminish the possibility of the panel cracking. The exposure of a small strip of unfinished wood indicates that the construction detail has performed as designed to contend with humidity conditions.

The repair may involve staining the exposed strip to match; this is acceptable.

Slight variation in colour or sheen of the repair is acceptable.

This repair should take place towards the end of the warranty period so the cabinetry can experience one complete seasonal heating cycle.

Lines shall be evenly spaced in cabinetry. Alignment shall be uniform within the manufacturer’s specifications.

Cabinet doors can become misaligned through normal use; most cabinet hinges provide for adjustment, and handles and pulls can be tightened as required.

Regular home maintenance includes adjusting the cabinet hardware from time to time.

Humidity levels within the home affect natural wood products including cabinet doors and drawer faces. Homeowners should carefully consider the level of relative humidity within the home especially during cold weather.

Cabinet doors can become misaligned through normal use. Most cabinet hinges provide for adjustment, handles and pulls can be tightened as required. Damage resulting from abuse is excluded from the warranty.

Homeowners have an obligation to mitigate damages by informing the builder immediately.

Regular home maintenance includes adjusting the cabinet hardware from time to time.

Cabinet doors can become misaligned through normal use and may require adjusting by the homeowner from time to time.

Damage resulting from normal wear and tear or maintenance not conducted in keeping with maintenance documentation provided to the owner by the warranty provider or builder may be excluded.

It is a common and acceptable practice to intentionally install a gap where cabinets meet different materials or adjoining cabinetry. Appropriate trim pieces may be used and such gaps are inherent to the design and are not considered defects.

Caulk or filler is an acceptable repair for gaps up to 1/8 inch (3 mm) in width.

For gaps up to 1/8 inch (3 mm) in width, appropriate caulking or additional trim is an acceptable repair.

This condition is not applicable to unfinished stairs.

Some wood railing designs incorporate an intentional gap as an aesthetic solution where manufactured components connect. Such gaps are inherent to the design and are not considered defects.

Damage caused by improper humidity levels within the home is excluded from the warranty.

Even when installed in accordance with the National Building Code, slight movement in stair railings and guards may occur under normal use; this is acceptable.

The selected design of stair railing or guard can affect rigidity.

The cosmetics of natural wood trim and railings are contractual issues and should be evaluated for cosmetics as well as the quality of installation.

The character of natural wood is often why real wood is selected over other manufactured options that are more uniform in appearance. Natural variations in colour, grain and the inclusion of whorls created by intersecting pieces of the tree are inherent in natural wood products.

The open grain in some wood surfaces tends to show a rough appearance however, the surface is considered to be uniform.

Variation in grain will affect the absorption and colour of stains and clear finishes resulting in variations in colour over the surface of trim or railings.

Over time, light itself will cause a distinction in colour between trim and railing areas. Some woods, such as birch will fade in colour while others, such as cherry, will darken.

The function of stair spindles is different than that of newels or handrails, so rigidity is not critical. Stair spindles are intended to prevent a person from falling through the handrail assembly, a function that is not compromised by minor play in the spindles.

Rectified areas shall closely match the original finished surface for colour, sheen, and texture; however, they may exhibit slight differences in appearance.

Filler may be used to repair splits.

Rectified areas shall closely match the original finished surface for colour, sheen, and texture; however, they may exhibit slight differences in appearance.

Hairline cracks are acceptable in painted surfaces between joined or adjacent pieces. Caulk and paint is an acceptable repair for joints up to 1/8 inch (3 mm) and shall be similar in colour to the original trim.

Rectified areas shall closely match the original finished surface for colour, sheen and texture; however, they may exhibit slight differences in appearance.

The grain structure of certain woods (such as oak) may show a rough appearance yet feel smooth. This is a natural property of wood and is acceptable.

Where a finished wood surface exhibits roughness by design or homeowner request, the condition is an aesthetic choice and not a defect.

Factory-applied finishes typically exhibit more consistency than site-applied finishes.

The repair shall be appropriate to the nature of the blemish.

Caulking is an acceptable repair for gaps up to 1/8 inch (3 mm) in width.

A gap may be more apparent when wider, inflexible baseboards are involved, as opposed to narrower baseboards that flex.

The finishing carpenter may lift the baseboard to create a more uniform appearance against hard surface floors with non-uniform finishes (e.g., slate and deeply textured ceramic tiles). In such instances, the variance along the bottom of the baseboard is not considered a defect.

Non-uniform floors, such as slate or deeply textured tiles, may exhibit gaps; this is acceptable.

Rectified areas shall closely match the original finished surface for colour, sheen, and texture; however, they may exhibit slight differences in appearance.

Where fasteners have been set below the surface, they shall be filled with compatible filler unless designed otherwise.

Repairs may be noticeable under normal lighting conditions and from a normal viewing distance; this is acceptable.

This guideline does not apply in unfinished rooms or unfinished spaces.

Normal wear and tear is excluded from the warranty.

Marginal door wobble is inherent to the design of a pocket door and is not considered a defect.

Normal homeowner maintenance for sliding pocket doors may involve adjustment from time to time. Tracks and hardware may require cleaning and lubrication.